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Fragmovie Return Policy
FRAG Return Policy
You may return new, unopened items sold and fulfilled by Cohesion Productions, Inc. online store for a refund of the purchase price, minus shipping within 30 (thirty) days of delivery for U.S. shipments, or within 45 (forty-five) days of delivery for non-U.S. shipments. Items should be returned in their original product packaging. We will pay the return shipping cost ONLY if the return is a result of our error.
For Domestic Returns/Exchanges
You should expect to receive your refund within six weeks of shipping our return to us, however, in many cases you can receive a refund sooner. This estimated time period includes transit time for us to receive your return, process the return and ship your new items or process your refund, when applicable.
PLEASE NOTE: Turnaround time for international deliveries will be longer
Items That Are Not Returnable
Cohesion Productions, Inc. does not accept returns or exchanges of the following items:
- DVD that has been opened/taken out of its plastic wrap (See Defective item disclosure below)
- Clearance items
Damaged/Defective items and Shipping errors
If an item is found to have been 1) damaged during shipment 2) defective at the time you receive your shipment, you may receive an item of equal or lesser value after you have returned the defective item. If there is an error on our part related to your order, you will be eligible for a credit for any applicable shipping.
How to return an item for Refund or Exchange
Please note the following instructions when returning merchandise to ensure timely evaluation of your return/exchange. Please send an email to returns@fragmovie.com to receive a Return Authorization. Cohesion Productions, Inc. will not accept returns without Return Authorization. Include a copy of your invoice in the package with the return authorization attached and please note the reason why you are returning the item(s). If you do not have a copy of the invoice, include instead a note that has the return Authorization, your name, order number, address, telephone number, and the reason why are you returning the item(s).
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